Consumer Duty content should keep users because it connects current FCA supervision to the issues boards already need to evidence: customer outcomes, fair value, vulnerable customers, product governance, communications and support journeys.
Core Articles
- Consumer Duty Three Years In: Where the FCA May Enforce Next — Core Consumer Duty thesis
- Wealth Managers and Consumer Duty: Enforcement Risk Queue — Wealth and advice risk
- FCA Fines for Individuals: Personal Accountability — Individual accountability
- FCA Fines for Insurance Companies — Retail-sector read-across
Evidence Focus
- Outcome evidence across products and services, price and value, understanding and support.
- Advice suitability, wealth management governance and vulnerable customer treatment.
- Board reporting that separates assertion from tested customer-outcome evidence.
- Read-across from older TCF and suitability cases into the higher Consumer Duty standard.
Board Questions
- Which customer groups are at risk of foreseeable harm and what evidence proves mitigation works?
- Can product owners show fair-value testing, complaints read-across and remediation decisions?
- Do board papers include outcome data or only activity metrics?
- Which historic advice or suitability cases would be most relevant to our current customer journey?
Search, Data and Advisory Paths
- Search Consumer Duty — Search outcome, advice and customer-treatment records.
- FCA regulator hub — Read Consumer Duty in the context of all FCA actions.
- FCA enforcement guide — Place Consumer Duty in the FCA enforcement process.
- Build outcome evidence pack — Turn Consumer Duty themes into board-level challenge points.
- MEMA Consumer Duty support — Escalate customer-outcome review and remediation planning.