RegActions records a disclosed FCA monetary penalty of £30,647,400 dated 12 Feb 2014 for HomeServe Membership Limited.
Case facts
| Firm or individual | HomeServe Membership Limited |
|---|---|
| Regulator | Financial Conduct Authority (FCA) |
| Date | 12 Feb 2014 |
| Penalty | £30,647,400 |
| RegActions breach classification | GOVERNANCE |
| Public case ID | 790beb5e-8567-460c-a35d-d3f429696fb5 |
Case summary
For mis-selling insurance policies, failing to investigate complaints adequately, the Board being insufficiently engaged with compliance, and senior management being reluctant to address customer risks.
Official evidence
This page meets the public case-page evidence threshold.
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Scope
This page describes one source-linked monetary record. RegActions excludes non-monetary outcomes and amounts awaiting review from FCA fine totals. The FCA publication remains the authoritative source.