FCA fines / 2024 / HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc
HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc FCA fine
RegActions records a disclosed FCA monetary penalty of £6,280,100 dated 23 May 2024 for HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc.
Case facts
| Firm or individual | HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc |
|---|---|
| Regulator | Financial Conduct Authority (FCA) |
| Date | 23 May 2024 |
| Penalty | £6,280,100 |
| RegActions breach classification | CONDUCT |
| Public case ID | d513d99d-8dff-449f-9f05-2e2b18c99729 |
Case summary
This Final Notice refers to breaches of Principles 3 and 6, CONC 7.2.1R, 7.3.4R, and 7.3.14R, and MCOB 13.3.2A. The breaches relate to the unfair treatment of customers in the retail banking, consumer credit and mortgage sectors. We imposed a penalty of £6,280,100.
Official evidence
This page meets the public case-page evidence threshold.
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Scope
This page describes one source-linked monetary record. RegActions excludes non-monetary outcomes and amounts awaiting review from FCA fine totals. The FCA publication remains the authoritative source.