RegActions records a disclosed FCA monetary penalty of £6,280,100 dated 23 May 2024 for HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc.
Case facts
| Firm or individual | HSBC UK Bank plc, HSBC Bank plc, and Marks and Spencer Financial Services plc |
|---|---|
| Regulator | Financial Conduct Authority (FCA) |
| Date | 23 May 2024 |
| Penalty | £6,280,100 |
| RegActions breach classification | CONDUCT |
| Public case ID | d513d99d-8dff-449f-9f05-2e2b18c99729 |
Case summary
This Final Notice refers to breaches of Principles 3 and 6, CONC 7.2.1R, 7.3.4R, and 7.3.14R, and MCOB 13.3.2A. The breaches relate to the unfair treatment of customers in the retail banking, consumer credit and mortgage sectors. We imposed a penalty of £6,280,100.
Official evidence
This page meets the public case-page evidence threshold.
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Scope
This page describes one source-linked monetary record. RegActions excludes non-monetary outcomes and amounts awaiting review from FCA fine totals. The FCA publication remains the authoritative source.