RegActions records a disclosed FCA monetary penalty of £10,900,000 dated 10 Oct 2024 for TSB.
Case facts
| Firm or individual | TSB |
|---|---|
| Regulator | Financial Conduct Authority (FCA) |
| Date | 10 Oct 2024 |
| Penalty | £10,900,000 |
| RegActions breach classification | Individual prohibition |
| Public case ID | 1c43daed-4ca7-424f-801d-aa2f659f79ac |
Case summary
FCA fines TSB £10.9m over treatment of customers in financial difficulty Last updated: 10/10/2024 The FCA has fined TSB Bank plc (TSB) £10,910,500 for failing to ensure customers who were in arrears were treated fairly. It also lacked suitable systems and controls to secure fair outcomes.
Official evidence
This page meets the public case-page evidence threshold.
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Scope
This page describes one source-linked monetary record. RegActions excludes non-monetary outcomes and amounts awaiting review from FCA fine totals. The FCA publication remains the authoritative source.